Bali Agent
Privacy Policy
Last updated: 21 April 2026
Bali Agent (“the Service”) is an automated booking assistant operated by Redline Studio for Balinese guesthouses. This Privacy Policy explains what information we process, why, and the choices you have. It applies to conversations initiated with guesthouse numbers that use the Service on WhatsApp and Instagram.
Information we process
- Message content you send to a participating guesthouse (text, images, and attachments necessary to answer your booking query).
- Contact identifiers provided by the messaging platform (WhatsApp ID, Instagram handle, display name) so we can reply to the right conversation.
- Booking context such as requested dates, number of guests, and the guesthouse being queried, so we can generate a useful reply.
- Operational metadata (timestamps, message IDs, language of the conversation, delivery status) used for reliability and debugging.
We do not request payment card details, government IDs, or biometric data in-conversation. Bookings are confirmed separately by each guesthouse; we do not hold their payment data.
How we use it
- Reply to your enquiry and, where configured, hand the conversation to the guesthouse owner.
- Check live availability and rates from the guesthouse's property-management system.
- Keep a short message history so the assistant can follow the thread of a conversation.
- Detect abuse, rate-limit spam, and keep the Service reliable.
Storage & sharing
Conversation data is stored in Google Firestore in the asia-southeast1 region with encryption at rest and in transit. Access is limited to the guesthouse the conversation was sent to, and to Redline Studio for operation and support. Data is not sold to third parties and is not used to train third-party AI models outside the operational LLM used to generate replies.
Retention
Message threads are retained for up to 180 days for operational continuity and owner review, then deleted automatically. Aggregated, de-identified metrics (e.g. number of bookings per week) may be retained longer.
Your rights
You may request access to, correction of, or deletion of your conversation data by emailing ecom.hstlr@gmail.com from the number or handle used to reach the Service. You can also stop the Service from contacting you by replying STOP in WhatsApp.
Third-party platforms
Messages travel through WhatsApp (Meta Platforms) and Instagram (Meta Platforms). Their respective privacy policies govern how they handle data in transit. Replies are generated with an operational large-language-model API used under a commercial agreement that prohibits training on user data.
Contact
Operator: Redline Studio
Email: ecom.hstlr@gmail.com